Terms of Service

Last updated: August 26, 2026

These Terms of Service govern your use of https://ikotliev.com/ (the “Site”), operated by 深圳市五好电子智能科技有限公司 under the KOTLIE brand.

By accessing or using this Site, you agree to these Terms of Service. If you do not agree, please do not use the Site.

1. About KOTLIE

KOTLIE provides information about coffee machines, product features, customer support, warranty services, and authorized sales channels.

Some products displayed on this Site may be purchased through third-party marketplaces, including Amazon.

2. Third-Party Purchases

When you click a link to Amazon or another authorized sales channel, you leave the KOTLIE Site and complete your purchase directly with that third party.

Payment, pricing, shipping, delivery, returns, refunds, and order processing are subject to the terms and policies of the marketplace where the purchase is completed.

KOTLIE is not responsible for changes in third-party marketplace pricing, availability, promotions, shipping times, or platform policies.

3. Product Information

We aim to provide accurate and up-to-date product information. However, specifications, compatible coffee formats, included accessories, packaging, and product availability may vary by model, market, or production batch.

Please refer to the individual product page, product packaging, user manual, or authorized sales listing for model-specific information.

4. Product Compatibility

Third-party capsule, pod, and coffee system names may be referenced only to indicate compatibility. KOTLIE is not affiliated with or endorsed by the respective trademark owners unless explicitly stated.

5. Warranty and Support

Warranty eligibility and available support may depend on the product model, purchase date, region, and authorized sales channel.

For the fastest product-specific support, we recommend registering your KOTLIE product using the support QR code located on the coffee machine.

For more information, please visit our Warranty and Product Support pages.

6. Intellectual Property

All content on this Site, including KOTLIE branding, text, graphics, images, logos, product designs, videos, and website content, is owned by or licensed to KOTLIE and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, publish, or commercially use Site content without prior written permission.

7. Acceptable Use

You agree not to use the Site to:

• Violate applicable laws or regulations
• Interfere with the security or operation of the Site
• Attempt unauthorized access to Site systems or data
• Upload malicious software or harmful content
• Misuse KOTLIE trademarks, content, or intellectual property

8. Third-Party Links

The Site may contain links to third-party websites, including Amazon. These websites are operated independently from KOTLIE.

We are not responsible for the content, security, privacy practices, availability, or terms of third-party websites.

9. Disclaimer

The Site and its content are provided on an “as available” basis. While we aim to keep information accurate and current, we do not guarantee that all content will always be complete, error-free, or uninterrupted.

10. Limitation of Liability

To the maximum extent permitted by applicable law, KOTLIE and its operator will not be liable for indirect, incidental, special, or consequential losses arising from use of the Site or reliance on information provided through the Site.

Nothing in these Terms excludes or limits rights that cannot legally be excluded under applicable consumer protection laws.

11. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our services, business practices, or legal requirements.

The latest version will always be published on this page.

12. Contact Us

If you have questions about these Terms of Service, please contact us:

KOTLIE
Business Operator: 深圳市五好电子智能科技有限公司
Website: https://ikotliev.com/
Email: support@ikotliev.com
Location: Shenzhen, Guangdong 518000, China