Privacy policy

Privacy Policy

Last updated: August 26, 2026

KOTLIE, operated by 深圳市五好电子智能科技有限公司, respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit https://ikotliev.com/, contact customer support, register a product, or request warranty assistance.

Information We Collect

We may collect:

  • Name, email address, phone number, and country or region
  • Product model, order number, purchase information, and warranty details
  • Photos or videos you provide for customer support
  • Device and website usage information such as IP address, browser type, cookies, and pages viewed

How We Use Your Information

We may use your information to:

  • Provide product support and troubleshooting
  • Process product registration and warranty requests
  • Respond to customer inquiries
  • Improve our website, products, and services
  • Maintain website security and prevent fraud
  • Comply with applicable legal requirements

Amazon and Third-Party Purchases

KOTLIE products may be purchased through Amazon or other authorized sales channels. When you leave our Site and purchase through a third-party platform, payment, shipping, billing, and order information is handled by that platform and is subject to its own privacy policy.

KOTLIE does not store your full payment card information for purchases completed through third-party marketplaces.

Sharing Information

We may share information with trusted service providers that help us operate our website, provide customer support, analytics, security, product registration, and warranty services.

Our Site is powered by Shopify. You can learn more about Shopify’s privacy practices at: https://www.shopify.com/legal/privacy

We may also disclose information where required by law or necessary to protect our legal rights.

Cookies

We use cookies and similar technologies to operate the Site, remember preferences, understand website usage, improve performance, and support analytics. You can manage cookies through your browser settings or available cookie preference tools.

Your Rights

Depending on where you live, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your personal information
  • Object to or restrict certain processing
  • Withdraw consent where applicable
  • Opt out of certain marketing communications

To exercise these rights, contact us at: support@ikotliev.com

Data Retention

We retain personal information only for as long as reasonably necessary to provide support, warranty services, comply with legal obligations, and protect our rights.

Children

Our Site is not intended for children under 16, and we do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page.

Contact Us

KOTLIE
Business Operator: 深圳市五好电子智能科技有限公司
Website: https://ikotliev.com/
Email: support@ikotliev.com
Location: Shenzhen, Guangdong 518000, China